Refund policy

At Plantuu, we want you to be completely satisfied with your purchase. Please read our return policy carefully before initiating a return.

Eligibility for Returns

We accept returns only if the following conditions are met:

• The product is in its original, unopened, and sealed packaging — parcels that have been opened or tampered with are not eligible for return.
• The return request is raised within 2 days of delivery.

How to Request a Return

To initiate a return, please contact us within 2 days of receiving your order with your order details and proof of delivery. Our team will guide you through the return process.

Non-Returnable Items

• Any product whose packaging has been opened or unsealed.
• Products returned after 2 days of delivery.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days to your original payment method.